You Are Always Supported
SysOps Support can be used by anyone for any server, anywhere, regardless of whether you have a SysOps subscription or not. Need help with that AWS, Azure, or even your private cloud? Vivio’s got your back. Need help for a Vivio VM for something that isn’t covered under Infrastructure Support? We’ve got your back. No matter where you are, choosing Vivio as your Managed IT Services team will get you where you want to go.
Any Server, Anywhere
No matter where your servers are, you're supported.
Always Available
Day or Night, Rain or Shine, 24/7/365 support.
Knowledgeable
No scripted call centers, just real people with real answers.
Unlimited Servers
Support all your servers with one simple plan.
Shared Responsibility Model
Who is Responsible?
When you work with cloud providers, the cloud providers are responsible for the infrastructure (IaaS), and you as the client are responsible for configuring and maintaining it. Many clients address their responsibility by utilizing their own in house Systems Operations (SysOps) or Development Operations (DevOps) teams. Vivio is unique in that we provide additional SysOps support that can take the place of, or work along-side a client’s own SysOps or DevOps teams. By augmenting the abilities of your own teams with Vivio’s SysOps Support, you can drastically reduce the time and effort it takes to manage your responsibilities.
The following graph helps illustrate what is ultimately your responsibility to maintain, and what is the cloud providers. Using SysOps support can help make managing your responsibilities a lot easier, and many clients have come to depend on it as part of their internal company processes.
3rd Party Servers & Clouds
Any Server, Anywhere
SysOps Support can be used with any server, anywhere, including 3rd-party clouds like AWS, Azure, Digital Ocean, or even your own private cloud. While there may be some aspects of 3rd-party services that we won’t be able to help with due to lack of access, we’ll do everything in our power to help get the issue resolved.
Vivio Servers & Clouds
IaaS Maintained by Vivio
When you use SysOps Support with Vivio Infrastructure as a Service (IaaS – the hardware and networking), many aspects of your service maintenance are included with your service. The table here shows what’s included and what is not. As with any hosting service, you remain ultimately responsible for your service, but Vivio will always be available to help should you need it.
Vivio Managed Shared Hosting
Fast, Simple, & Supported
Website hosting on shared servers is the simplest form of hosting there is, as Vivio handles the majority of the server management by default and you simply need to take care of your site and data. The table here demonstrates how Vivio supports various aspects of your Website Hosting service.
30-Day Money-Back Guarantee
Never settle. If you're unhappy with your Vivio account for any reason, simply cancel your account within 30 days for a full refund. No pressure. No risk. *Terms and Conditions may apply.
Backup Your Data Fast
Velocity Backups are powered by business-class SSD storage arrays - enabling you to backup, restore and manage your cloud backups faster than ever before.
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