You Are Always Supported

SysOps Support can be used by anyone for any server, anywhere, regardless of whether you have a SysOps subscription or not. Need help with that AWS, Azure, or even your private cloud? Vivio’s got your back. Need help for a Vivio VM for something that isn’t covered under Infrastructure Support? We’ve got your back. No matter where you are, choosing Vivio as your Managed IT Services team will get you where you want to go.

SysOps Subscription

Includes 2 Hours

$60/mo
  • 2 Hours Included
  • $60/hr Additional Hours
  • Advanced Monitoring
  • Active Monitor Response

SysOps On-Demand

On-Demand Support

$120/hr
  • 0 Hours Included
  • $120/hr Additional Hours
  • Basic Monitoring
  • On-Request Monitor Response

Any Server, Anywhere

No matter where your servers are, you're supported.

Always Available

Day or Night, Rain or Shine, 24/7/365 support.

Knowledgeable

No scripted call centers, just real people with real answers.

Unlimited Servers

Support all your servers with one simple plan.

Shared Responsibility Model

Who is Responsible?

When you work with cloud providers, the cloud providers are responsible for the infrastructure (IaaS), and you as the client are responsible for configuring and maintaining it. Many clients address their responsibility by utilizing their own in house Systems Operations (SysOps) or Development Operations (DevOps) teams. Vivio is unique in that we provide additional SysOps support that can take the place of, or work along-side a client’s own SysOps or DevOps teams. By augmenting the abilities of your own teams with Vivio’s SysOps Support, you can drastically reduce the time and effort it takes to manage your responsibilities.

The following graph helps illustrate what is ultimately your responsibility to maintain, and what is the cloud providers. Using SysOps support can help make managing your responsibilities a lot easier, and many clients have come to depend on it as part of their internal company processes.

3rd Party Servers & Clouds

Support Task3rd-Party ControlledRequires SysOps
Server Hardware Maintenance 
Network Performance and Uptime 
Access to Control Panel 
Remote Access Availability 
Security Updates & Patches 
Core OS Configuration 
System Service Configuration 
Firewall Configuration 
Control Panel Install & Configuration 
Compromise Forensics & Treatment 
PCI Compliance Assistance 
HIPAA Compliance Assistance 
3rd-Party Software Support 

Any Server, Anywhere

SysOps Support can be used with any server, anywhere, including 3rd-party clouds like AWS, Azure, Digital Ocean, or even your own private cloud. While there may be some aspects of 3rd-party services that we won’t be able to help with due to lack of access, we’ll do everything in our power to help get the issue resolved.

Vivio Servers & Clouds

IaaS Maintained by Vivio

When you use SysOps Support with Vivio Infrastructure as a Service (IaaS – the hardware and networking), many aspects of your service maintenance are included with your service. The table here shows what’s included and what is not. As with any hosting service, you remain ultimately responsible for your service, but Vivio will always be available to help should you need it.

Support Task3rd-Party ControlledRequires SysOps
Server Hardware Maintenance 
Network Performance and Uptime 
Vivio Portal Access and Use 
Remote Access Availability 
Full Server Backups
Custom Backup Policy
Backup Restorations
Security Updates & Patches
Firewall Configuration & Support
Client-Initiated Software 
SSL Certificate Configuration 
Internet or Computer Training 
Email & FTP Client Configuration 
Custom DNS Zone Files 
Client-Controlled Vector Compromises 

Vivio Website Hosting

Support Task3rd-Party ControlledRequires SysOps
Server Hardware Maintenance 
Network Performance and Uptime 
Access to Control Panel 
Vivio Portal Access and Use 
System-Level Services 
SSH Performance and Uptime 
Antivirus and Malware Scanning 
Full Site Backups 
MySQL Access and Functionality 
Security Updates & Patches
SSL Certificate Configuration
Client-Initiated Software 
Internet or Computer Training 
Email & FTP Client Configuration 
Custom DNS Zone Files 
Client-Controlled Vector Compromises 

Fast, Simple, & Supported

Website hosting on shared servers is the simplest form of hosting there is, as Vivio handles the majority of the server management by default and you simply need to take care of your site and data. The table here demonstrates how Vivio supports various aspects of your Website Hosting service.

30-Day Money-Back Guarantee

Never settle. If you're unhappy with your Vivio account for any reason, simply cancel your account within 30 days for a full refund. No pressure. No risk.

Backup Your Data Fast

Velocity Backups are powered by business-class SSD storage arrays - enabling you to backup, restore and manage your cloud backups faster than ever before.